Gloss + Shimmer is not liable or responsible for lost/stolen/damaged packages. By purchasing, you agree to all terms and conditions. All orders come with shipping insurance. A shipping claim will not be made unless packaging and product photos are sent to me. I will not accept claims 3 days past a package marked as "delivered". Orders over $100 come with complimentary signature confirmation. If you have an issue with an order, please email me and I would be happy to help! TYSM for shopping small. Tag @glossandshimmer to be featured on our Instagram.